Terms & Conditions
Meanings
The “Owners” are Mr Stephen Moody and Mrs Laura Ormerod of Ringshall Grange, Stowmarket Road, Ringshall, Suffolk IP14 2HZ.
The “Holiday Maker” is the person making the booking, paying the deposit, and every person whom they allow to come onto the Property during the letting period.
All references to the singular include the plural and vice versa. Any obligation or liability of more than one person is joint and several. An obligation includes not permitting a breach by others.
The Owners may use a representative during the Holiday Maker’s stay; references to the Owners include their representative.
Making a booking constitutes acceptance of these Terms & Conditions in full. The Owners reserve the right to vary these terms periodically; the Holiday Maker is responsible for reviewing them at the time of booking and before their stay.
1. The Property
1.1 The Property is the house known as Ringshall Grange, Stowmarket Road, Ringshall, Suffolk IP14 2HZ.
1.2 The letting includes the furniture, fixtures, fittings, access paths, drive, garden, hot tub, common areas, and other facilities reasonably necessary for enjoyment of the Property.
1.3 It excludes any items stored within private areas of the Property, as marked on the plan at www.ringshallgrange.co.uk/amenities.
2. Letting Period
The letting period is from 4:00 pm on check-in day to 11:00 am on check-out day, unless otherwise agreed in writing in advance.
3. Rent & Inclusions
3.1 The rent is as agreed at booking.
3.2 A 25% deposit is required at the time of booking (via card).
3.3 The remaining 75% balance is due no less than 8 weeks before the date of check-in.
3.4 The rent includes heating, hot water, bed linen, towels, parking, use of the hot tub, and all other facilities as described on www.ringshallgrange.co.uk.
4. Maximum Occupancy
4.1 The maximum number of guests permitted to sleep overnight is 23 persons (adults and children), unless otherwise agreed in writing.
4.2 A maximum of 25 people may be on site at any one time. This includes all staying and day guests combined.
4.3 Up to two day guests are permitted on site at any one time. Any total of more than 25 people on the property may invalidate the Owners’ insurance. Therefore, the Holiday Maker must obtain written consent from the Owners prior to arrival if they wish to invite any additional day visitors.
4.4 Additional infants in cots are permitted (unlimited) and do not count toward occupancy limits.
5. Security / Damage Deposit
5.1 A £500 security deposit is required. This is placed on hold via card 7 days prior to arrival and automatically released 7 days after departure, provided no damage, loss, or breach of terms has occurred.
5.2 The Owners may increase the deposit at booking, at their discretion.
5.3 The Owners will deduct from the deposit, or invoice without limit, for any damage, loss, or breach of these Terms & Conditions. The Holiday Maker and all guests are jointly and severally liable in full for the total cost of any such damage or loss, including (but not limited to) repairs, replacements, specialist cleaning, and any additional professional or administrative costs incurred.
5.4 Any remaining deposit balance will be released or refunded within a reasonable timeframe after the stay.
5.5 The Holiday Maker remains liable for all costs exceeding the deposit amount.
6. Cancellation
6.1 Cancellations made more than 90 days before check-in incur no cancellation fee.
6.2 Cancellations made between 90 and 60 days before check-in incur a 25% cancellation fee.
6.3 Cancellations made within 60 days of check-in: the full rent is payable.
6.4 The Owners reserve the right to cancel bookings in circumstances beyond their control; in such a case, all rent and deposit will be returned, with no further liability. Guests should have holiday insurance.
6.5 The Owners may cancel during the stay (without refund) if the Holiday Maker breaches these terms (e.g. exceeding capacity, causing noise disturbance, or illegal activity). The Holiday Maker will be required to vacate immediately.
7. Holiday Maker Responsibilities
The Holiday Maker (and their party) agrees to:
Keep the interior clean and in good repair.
Not access private areas, roofs, attics, or outbuildings without consent.
Ensure baths, sinks, toilets, drains, etc. are not blocked and that all septic system guidelines are followed (see Section 19).
Not flush wet wipes, nappies, hand towels, hygiene items, food waste, oils, or chemicals down toilets or drains.
Use only the provided or approved cleaning products (no bleach-based ones).
Use the Property only as a self-catering holiday home.
Weddings, stag parties, ticketed events, retreats, or any event where guests are charged a fee (including yoga retreats or similar) are strictly prohibited.
Hen parties are welcome, provided they are conducted respectfully and within noise guidelines.
No camping is permitted.
Not cause nuisance, noise, or annoyance to neighbours or nearby residents.
Lock all doors and windows when the Property is unattended.
Park only on designated gravel or hardstanding areas.
Immediately report any damage or defect during the stay.
8. Owners’ Promises
8.1 The Owners will comply with their statutory obligations.
8.2 The Owners will pay all running costs of the Property (services, utilities) used during the stay.
8.3 Provided the Holiday Maker complies, the Owners will not interfere with the Holiday Maker’s quiet enjoyment of the Property.
9. CCTV
CCTV operates externally for security. Cameras overlooking private areas (e.g. hot tub) are switched off during guest stays. Two external cameras at the front and rear remain active. Footage is reviewed only in the event of a security concern or breach of terms. No internal CCTV is used at any time.
10. Holiday Insurance (Strongly Required)
Guests must take out comprehensive holiday insurance covering cancellation, curtailment, and unforeseen circumstances.
A link to an independent insurance provider is available on the Ringshall Grange website at the time of booking. The Owners are not affiliated with this company and advise guests to independently review and confirm that the policy suits their needs.
Guests are welcome to use any insurance provider of their choice, but appropriate insurance is essential.
Insurance should cover:
Illness, injury, or medical emergencies within the group
Family bereavement or personal emergencies
Members of the group withdrawing or changing plans
Travel disruption due to weather, snow, flooding, or breakdown
Pandemics, government restrictions, or other force majeure events
The Owners’ business insurance does not cover guest cancellations. No refunds will be issued outside the conditions in Section 6.
By confirming a booking, guests acknowledge that they are responsible for obtaining and maintaining adequate cover and accept all risk of loss if they fail to do so.
11. Hot Tub
Children under 12 are not permitted to use the hot tub. Use is at guests’ own risk. No glassware, standing, or sitting on the tub edges is allowed. The hot tub must remain covered when not in use, and guests must shower beforehand. Damage or contamination caused by misuse will be charged.
12. Fires
No bonfires, fireworks, fire lanterns, or candles are permitted. Indoor fires are limited to designated fireplaces only and must never be left unattended. Fire guards must always be used. Guests are liable for any fire-related damage caused by non-compliance.
13. Open Water
No swimming or entering the moat or open water is allowed. Children must be supervised at all times near water. The Owners accept no liability for injury or loss caused by misuse.
14. Departure
Guests must:
Return keys as agreed.
Leave the Property in a clean and tidy condition.
Separate recycling and rubbish as outlined in the guest handbook.
15. Liability
The Owners accept no liability for loss, damage, injury, or delay caused by circumstances beyond their control. Vehicles and belongings are left at guests’ own risk. Guests should have adequate travel insurance.
16. Legal
These Terms & Conditions are governed by English law. Any disputes will be handled in the English courts. Guests occupy the property as a holiday rental only; this does not constitute a tenancy under the Housing Act 1988.
17. Email Communications
By providing an email at booking, guests consent to receive emails from Ringshall Grange regarding their stay. You may opt out at any time.
18. Acceptance of Terms
By making a booking and payment, the Holiday Maker and all members of the group agree to and are bound by these Terms & Conditions.
The Owners reserve the right to update these Terms & Conditions periodically. It is the responsibility of the Holiday Maker to:
Read the Terms & Conditions prior to booking and again prior to arrival, to ensure they are aware of any updates.
Read the online Guest Guidebook in full (which will be sent before arrival) and ensure that all members of the group have read and understood both the Terms & Conditions and the Guidebook.
Failure to comply may result in termination of stay or liability for resulting damages.
19. Septic Tank Use
Ringshall Grange operates on a private septic tank system. Guests must follow the Septic Tank Guidelines provided in the online Guest Guidebook sent prior to arrival.
Only toilet paper may be flushed.
Do not flush wipes (even “flushable”), sanitary products, nappies, paper towels, food waste, oils, chemicals, or non-biodegradable substances.
Failure to comply may cause serious damage. Guests will be liable for the full cost of repairs, call-outs, and remediation.
The Owners reserve the right to terminate the stay immediately if misuse causes damage or overflow.
Guests must report any slow drainage or issues immediately.
Contact & Location
Ringshall Grange
Stowmarket Road, Ringshall, Suffolk IP14 2HZ
📧 hello@ringshallgrange.com 📞 +44 7815 779498